Frequently Asked Questions
Everything you need to know about shopping with TRULY SMA
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
TRULY SMA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track my package?
Once your order is processed, you will receive an email with a tracking link. You can also log into your TRULY SMA account and view your order history to see real-time updates.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer service team.